Google
Google star 1Google star 2Google star 3Google star 4Google star 5
5.0
verified by Trustindex
Trustindex verifies that the company has a review score above 4.5, based on reviews collected on Google over the past 12 months, qualifying it to receive the Top Rated Certificate.

Top 5 Reasons Your AC or Heat Pump Isn’t Cooling Like It Should (and How to Fix It)

When the summer heat is at its peak, the last thing you want is for your air conditioner or heat pump to stop cooling. If your system isn’t keeping your home comfortable, there are a few common issues that could be to blame.

Let’s look at the top reasons your AC or heat pump isn’t cooling and what you can do to fix the problem.

1. Dirty Air Filter

The Problem:

A clogged air filter restricts airflow, which reduces your system’s cooling power. It also forces your unit to work harder, which can lead to overheating or even a complete shutdown.

How to Fix It:

  • Turn off your system.
  • Check the filter for dust and debris.
  • Replace the filter if it looks dirty or hasn’t been changed in the last 1 to 3 months.
  • Make sure the new filter is installed in the correct direction.

Clean filters can restore proper airflow and help your system cool more effectively almost immediately.

2. Thermostat Issues

The Problem:

If your thermostat is malfunctioning, has dead batteries, or is programmed incorrectly, it may not signal your system to cool when it should. This often results in short cycling or no cooling at all.

How to Fix It:

  • Check your thermostat display. If it’s blank or unresponsive, try replacing the batteries.
  • Make sure the thermostat is set to “Cool” and the temperature is set lower than the current room temp.
  • If the issue continues, consider replacing your thermostat, especially if it’s more than 10 years old. A programmable or smart thermostat can also help improve comfort and energy efficiency.

3. Refrigerant Leak

The Problem:

Low refrigerant levels prevent your AC or heat pump from cooling your home. A leak can cause your system to run longer, blow warm air, or shut down completely.

Signs of a Refrigerant Leak:

  • Ice on refrigerant lines
  • Hissing or bubbling noises
  • Increased energy bills
  • Weak airflow
  • Musty or chemical smells
  • Water leaks near the indoor unit
  • Longer cooling cycles

How to Fix It:

Refrigerant issues must be handled by a licensed HVAC technician. If you notice any of the signs above:

  • Turn off your system to avoid further damage
  • Call a professional for a leak inspection and recharge
  • Ask the technician to check for corrosion or coil damage that may be causing the leak

4. Dirty Condenser Coils

The Problem:

The outdoor unit (condenser) is responsible for releasing heat. When its coils are covered in dirt, grass clippings, or debris, heat can’t escape properly. This causes the system to overheat or underperform.

How to Fix It:

  • Turn off power to the unit
  • Gently remove debris from around the unit
  • Use a garden hose on low pressure to spray off the coils
  • For deep cleaning, call an HVAC technician during your next maintenance visit

Regular coil cleaning helps your AC or heat pump cool more effectively and use less energy.

5. An Aging System

The Problem:

If your AC or heat pump is more than 10 to 15 years old, it may be struggling to keep up, even if it’s been maintained. Older units are less efficient, more prone to breakdowns, and can cost more to run.

What to Look For:

  • The system runs constantly but never cools enough
  • Repairs are becoming more frequent
  • Energy bills keep climbing
  • Cooling takes longer than it used to

How to Fix It:

It may be time to consider replacing your system. The good news is that:

  • Modern systems are significantly more efficient (often two to three times more than older models)
  • Heat pumps can provide both heating and cooling
  • Federal and local rebates can reduce upfront costs

Schedule a system evaluation with an HVAC professional to explore replacement options that match your home’s size and energy needs.

What Else Could Be Causing the Problem?

Even if your equipment is in good shape, other factors can affect cooling performance:

  • Duct leaks: Cooled air can escape before it reaches your rooms
  • Poor insulation: Your system works, but your home doesn’t retain the cool air
  • Incorrect sizing: Oversized systems short cycle, while undersized ones can’t keep up

A full system evaluation can identify and address these hidden issues.

Get Help from the Pros at Able Air Conditioning & Heating

If your AC or heat pump isn’t cooling, don’t sweat it. Our expert technicians are ready to diagnose the problem and get your system back on track. Whether you need a quick repair or a complete replacement, we’ll guide you through the process with honesty, transparency, and experience.

To schedule your service and take back control of your indoor comfort:

Call Able Air Conditioning & Heating today!

With over 20 years of experience in the HVAC industry, Able Air Conditioning & Heating proudly serves homeowners and businesses in Kitchener, Waterloo, Cambridge, Guelph, and nearby areas. Our award-winning team of licensed technicians is dedicated to providing reliable equipment and service our clients can trust.Follow us on Facebook and Instagram for expert tips, helpful resources, and our latest promotions.

One Coupon Valid Per Customer

Get a FREE Quote

This field is for validation purposes and should be left unchanged.
Name(Required)
Address(Required)
Able Air Conditioning & Heating
Able Air Conditioning & Heating
Google star 1Google star 2Google star 3Google star 4Google star 5
1665 Google reviews
Judith Lodi profile picture
Judith L
2 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Within a week of discovering that my A/C was leaking fluid, Able Air had replaced coils and installed my new unit. Mike came to discuss repairs versus replacement. The reason that so many people have given Able Air a 5 star rating was underscored for me when Mike said, "in good conscience I can't charge for servicing a unit that will be replaced." Crediting a service call on my old A/C might be minor compared to replacement costs, but sometimes small things go a long way to instill confidence in the varsity of a company and its owner. So also can those a company employs and Able Air has chosen it's staff well. The service tech, André, and the installation team of Martin and Steve were knowledgable, efficient, timely and personable. The office staff kept me well appraised of appointment times and payment options were seamless. The cost of the new unit was comparable if not better than the competition. I would, with confidence, recommend Able Air for your next furnace, A/C or servicing requirements.
Smiley 4Ever profile picture
Smiley 4
3 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Oct 1/26 Great yearly service of my Furnace and AC unit by Phil the tech. Very professional and respectful of my property. Feb 11/26 5*...Andre (with the beautiful eyes) came today to give me a peace of mind about the furnace room and it's temperature. He checked both the furnace from the inside and the combustion system from the outside to ensure that they were all in working order. Oct 28/25 5* AC/Furnace/Gas FP checkup by Josh. Excellent service provided. Josh was very thorough and professional in checking all 3 of my products. Oct/21 5* After getting 3 other quotes, I met Cyrus the owner. He was very professional and down to earth to answer questions honestly. He stood behind his word and his workmanship. He came to our home twice to ensure that we were 💯% confident in our decision for both AC and furnace installation. He arranged for the duct cleaning at a lower cost to ensure everything was clean before new equipment install. The crew (Waheed,Frank, Winston) came on time and were very professional and polite. They ensured that no dirt was dragged in from the outside by protecting our carpets. They protected our safety and wore masks and kept their distance during their install. I highly recommend this local company.
Kenneth Dorter profile picture
Kenneth D
3 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Sean (Shaun?) and Jim installed a new furnace and air conditioner for us today. We couldn't be more satisfied. The price was far better and more trustworthy than its competitor. The installation was very efficient and Sean and Jim left the basement cleaner than they found it! Sean also explained the differences between the new furnace and the old. I would definitey use Able again.
奶皮 profile picture
奶皮
3 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great experience.
Simon Thomson profile picture
Simon T
4 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Phil was great today!
Julie Lamer profile picture
Julie L
4 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Phil was very helpful and took the time to explain and made sure my worries were addressed. Problem was fixed in timely manner. Very professional!!!
Vigneshwaran Kumaragurubaran profile picture
Vigneshwaran K
5 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Phil did a very good job tuning up our AC and furnace. He was thorough, professional, and made sure both systems were running perfectly. I highly appreciate his hard work and would definitely recommend his services!
James Akeroyd profile picture
James A
6 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Early this summer our 26 yr old AC, Air Exchange and furnace began to fail and we decided to replace the entire system. We secured quotes from 4 name brands. Able Air was by far the most responsive offering sound technical explanations, a superior warranty and a competitive price. We selected the Amana heat pump paired with a modulating furnace, air exchange unit, high efficiency air filter all controlled by the Amana Smart Thermostat. Removal of the old system and installation of the new equipment by ABLE techs Martin and Steve went very well. After our first 6 weeks of operation we are very pleased with our new system, the ease of operation, and ability to control remotely. We have also subscribed to ABLE's annual maintenance plan.
Alysson Moulin profile picture
Alysson M
6 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Phil did a great job tuning up the AC and also gave me some tips on how to tweak the humidity settings for better air quality.
Saleem Mamujee profile picture
Saleem M
6 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent service by Sean and Jamie. A quick installation of a new furnace filter housing.